Shipping Policy
**Shipping Policy for SmokeyMtnSigns.com**
Thank you for shopping with **Smokey Mountain Signs**. Each of our signs is custom-made using CNC technology to ensure precision and quality. Below you'll find all the details on how we handle shipping.
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### **Processing Time**
All orders are made-to-order. Please allow **5–10 business days** for production before your item is shipped. Processing time may vary depending on order volume, size, and level of customization.
We’ll notify you by email once your order is completed and on its way.
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### **Shipping Methods & Rates**
We ship via trusted carriers such as **USPS, UPS, and FedEx**. Shipping rates are calculated at checkout based on the size, weight, and destination of your order.
We offer:
* **Standard Shipping** (3–7 business days after production)
* **Expedited Shipping** options available at checkout (for select items)
Currently, we only ship within the **United States**.
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### **Local Pickup**
If you're near our shop and would prefer to pick up your order, we offer **free local pickup**. Simply select this option at checkout and we’ll contact you when your sign is ready.
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### **Shipping Confirmation & Tracking**
Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking number to become active.
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### **Shipping Delays**
While we do our best to meet stated delivery times, please note that carrier delays (especially during holidays or severe weather) are outside our control. We appreciate your patience and understanding.
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### **Damaged or Lost Packages**
If your item arrives damaged or does not arrive at all:
* Contact us within **7 days** of delivery for assistance.
* Please provide photos of any damage so we can file a claim and offer a replacement or refund.
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### **Questions?**
For any questions regarding shipping, tracking, or delivery, feel free to contact us:
📧 Email: **[info@smokeymtnsigns.com](mailto:info@smokeymtnsigns.com)**